This text illustrates three simple keys that organizations can use to effectively tap into the knowledge, experience and motivation power that people already possess. The authors focus on a manager whose attempts to turn his troubled company around using traditional methods is failing. They show how he reluctantly contacts an expert in empowerment, who then, step-by-step helps him to understand why his previous efforts have failed. The expert then shows the managers what he needs to do to cretate an empowered workforce.