Journalism is a pool staffed by distracted lifeguards and no matter how fancy your school is, your first week in a real newsroom will feel like a shove in the small of the back into 15 feet of water. Most of us come up for air eventually, but if you’re like journalist and educator Colleen Steffen, you may still be left feeling like all that training in inverted pyramids and question lists left something important out: you!

Journalism is people managing, wrestling truth and story out of the messy, confusing raw material that is a human being, and the messiest human involved can often be the reporter themselves. So it’s time to talk about it. Instead of nervously skirting the sizable EQ (emotional intelligence) portion of this IQ (intelligence intelligence) enterprise, Soft Skills for the New Journalist explores how it FEELS to do this strange, hard, amazing job—and how to use those feelings to better your work and yourself.