First published in 1984 this book has established itself as the leading text in British public administration. The third edition builds on the previous edition's success to bring the considerable changes and very latest developments in the field. This edition includes: * a new chapter on the influence of Europe * a focus on new developments that have emerged in recent years such as managerialism, privatisation, consumerism, charters, contracting and regulation * new features include boxed summaries of key concepts and facts, guides to further reading as well as an extensive bibliography. Written by three leading authorities in the field, this text will be essential reading for those who want an authoritative and comprehensive introduction to public administration.