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Trygt ehandel siden 1999

Service Level Manager

John Sansbury

Bog

201 kr.
  • Forventet leveringstid Hurtig levering
    9-12 Arbejdsdage
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  • Computer/PC litteratur, Motion & Helse
  • Bog
  • Hæftet
  • English
  • John Sansbury
The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.
Genre:
Computer/PC litteratur
Motion & Helse
Formater:
Bog
EAN:
9781780172941
Udgiver:
BCS, The Chartered Institute for IT
Bogbind:
Hæftet
Sprog:
English
samma:
9781780172941
Læremiddel:
0
Serienummer:
BCS GUIDES TO IT ROLES
Størrelse:
152
Forfatter:
John Sansbury

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